Service Coordinator

OlympiaTech Electric is looking to hire a ROCKSTAR Service Coordinator to ensure the Service Department runs smoothly. This integral role will serve as the voice and face of the Service Department and will execute a wide range of operational, administrative, and sales/marketing functions.

General Responsibilities:

  • Create and process service work orders and purchase orders in accounting system.
  • Process all customer work orders, service agreements, and contracts.
  • Serve as the liaison between service customers and the Service Department which includes answering and responding to service calls and emails.
  • Preparing and distributing correspondence including emails, letters, and mailings.
  • Create and manage service job folders.
  • Set up new customers and mange existing customers in accounting system.
  • Request vendor and subcontractor invoices and enter them into accounting system.
  • Process completed service work order paperwork.
  • Prepare service billings.
  • Create invoices in accounting system. Prepare various reports including IR reports, power quality reports, and arc flash reports.
  • Assist with the tracking, preparation, and distribution of service bids and proposals.
  • Resolve service customer billing issues and vendor purchase issues.
  • Manage service maintenance schedules.
  • Manage warranty work execution and documentation.
  • Assist with sales and marketing functions for the Service Department.
  • Contribute to weekly Service Department meetings.
  • Coordinate meetings for potential customers which includes project close out activities and transition to warranty / service.
  • Assist with additional administrative functions, as needed.

Required Knowledge, Skills and Abilities:

  • Must be comfortable communicating with clients in person and on the phone.
  • A CAN-DO ATTITUDE with EXCELLENT internal and external customer service.
  • Must be a people person as you will be interacting with customers on a daily basis.
  • Ability to multi-task in a fast-paced environment.
  • Excellent phones skills with ability to handle multiple lines.
  • Data-entry, 10-key, and strong word processing abilities.
  • Must be able to work autonomously and within a team.
  • Demonstrate good problem solving skills.
  • Work well under pressure and within tight deadlines.
  • Professionalism is a must.


Experience Requirements:

  • 2-3 years of experience in a similar position.
  • Knowledge of construction industry preferred.
  • Electrical industry experience is a plus.
  • Basic knowledge of accounting (purchase orders / AP / AR invoices)
  • Must be proficient in Microsoft Outlook, Word, and Excel.
  • Working knowledge of Adobe Acrobat.
  • Experience working with SAGE 300 is preferred.


Compensation Package

  • We offer a generous employment package including competitive compensation, paid time off, paid company holidays, training and development, opportunities for growth, family medical and dental benefits, 401k, profit sharing, and a fun, fast-paced work environment.


Apply

  • To apply for this position, please send your professional resume and cover letter to¬†jessin@olympiatech.net.